Frequently Asked Questions
WHAT IS AN ONLINE COURSE?
A self-paced online course consists of videos and downloads to enable you to learn new skills and improve old ones. The self-paced courses can be done at any-time that suits you. There are no live sessions so you can fit any course around your commitments.
All my online courses are stored on a specialist teaching platform, Thinkific, you do not have to join a Facebook group, and the courses have lifetime access*
Each course has its own private ‘classroom’ that only people that have registered for the course can access. All videos are pre-recorded, and you can watch them at your convenience, with additional written content in the form of downloadable PDF’s.
IS THERE TUTOR HELP AVAILABLE?
Self-paced courses are designed to be self-contained with all the information you need, but I will be available to answer questions by email.
IS THERE SOMEWHERE WE CAN SHARE OUR WORK?
All participants of my self-paced courses are invited to post images in the MAKING CONNECTIONS Facebook group but there is no obligation to join the group or to post your work up. It is a space where you can connect with other students who are either doing or have completed the course. I will pop in and out occasionally, but it is not a space to contact me.
WHAT IF I GET BEHIND, WIILL I BE ABLE TO CATCH UP?
Yes! All videos are pre-recorded and available to watch, and re-watch at your convenience.
HOW DO I JOIN A COURSE?
Making Connections: https://lockarts.thinkific.com/courses/making-connections
Clicking this will take you to the Thinkific platform and payment will be taken securely via payPal or Stripe. The Thinkific platform is where all the courses are kept, my website is just a ‘sales page’. The payment is set in GBP as I am in the UK but when you pay it will convert to your own currency.
I LIVE OUTSIDE OF THE UK; CAN I STILL JOIN A COURSE?
YES! I would love to have you. I have people signed up from all over the world. The payment from your currency will convert to GBP.
WHAT HAPPENS NEXT?
Once you have paid you will be asked to create a new account with a password.
WHERE CAN I FIND MY COURSE?
When you enter Thinkific at the top you will see My Dashboard. If you click on that you will find your course. If you have any technical problems click on the SUPPORT for Thinkific support help-desk.
If you click on Your Account you will find your information.
CAN I DOWNLOAD THE VIDEOS?
No, you cannot download the videos, but you do have lifetime* access to them
WHAT INTERNET CONNECTION WILL I NEED?
To get the most out of the class you need to have a good internet connection and newer computer or mobile device that is equipped to stream video off the internet.
DO I NEED TO BE AT THE COMPUTER AT A CERTAIN TIME TO SEE A LESSON?
No. None of my videos are live.
AM I ABLE TO WATCH THE VIDEOS FROM MY IPAD/TABLET/MOBILE?
Yes, my videos are compatible with all devices. Please do test out different browsers if you have any issues.
AM I ALLOWED TO SHARE MY LOGIN AND PASSWORD WITH FRIENDS?
No. I have priced my courses very reasonably and I have worked very hard to give you a beautiful and inspiring course full of content. I would love to have your friends join in the proper way by registering.
AM I ALLOWED TO USE YOUR CONTENT FOR MY OWN TEACHING?
No. It is my intellectual property built from over 30 years as an artist and teacher.
CAN I SHARE IMAGES & TECHNIQUES FROM COURSES?
You are more that welcome to share images of YOUR work on social media but please do not share, copy, or distribute any of the course content. Also, if you create work that is clearly based on my demonstration pieces do not attempt to sell it as ‘yours’. More details about my intellectual property rights can be found in the Terms and Conditions.
USING STUDENTS WORK FOR PROMOTIONAL MATERIAL.
I do need to promote my courses and celebrate your success! At the end of the course, you will be asked if you would like to submit a testimonial, this is optional, but it would be so helpful to hear about your experience.
DO YOU OFFER REFUNDS?
I do not offer refunds for self-paced courses as the course descriptions give a very full account of the content, but in the unlikely event you have booked a course that is not right for you let me know BEFORE you start accessing the content
You can find my full Terms & Conditions here.
HELP! I CANNOT GET THE VIDEOS TO PLAY.
If you’re having difficulty watching the videos, try these tips:
Close down any open applications and exit out of any extra windows in your browser. These all take up memory on your device and can affect the ability to play video smoothly.
Refresh the page.
Restart your device if you have not today.
Make sure your device is updated. (Including the operating system and browser)
Please note that I cannot guarantee that our videos will play on your device. There are too many variations in each person’s scenario.
*Lifetime means as long as I am able to communicate, or as long as the platform is in existence.